
FAQ
You don’t need to know exactly what you need before talking to me.
What I can take on, how we work together, and which option fits your situation: here are answers to the most common questions.
I’m not sure where to start. Which service is right for me?
You don’t need to choose the right service before contacting me. We start with your situation, what’s slowing you down and what you want to move forward. From there, I can guide you toward a defined project, the ongoing partnership or another appropriate next step.
If you’d rather start on your own, the free self-assessment can help you get a clearer picture.
What can I help you with
I help growing businesses simplify their processes, make better use of their tools and move digital projects forward. My expertise includes process analysis and improvement, digital tool implementation, automation and integration, digital project management and website creation.
The starting point depends on what’s slowing you down, not which category your need is supposed to fit into.
How long does it take to hear back after I contact you?
I generally respond within 24 business hours. You’ll communicate directly with me to clarify your needs and determine the best next step.
Do I need to have a website with you to use your other services?
No. Each service is independent. You can work with me on your tools or a digital project without having your website built by me.
Do you handle all the technical work yourself?
I carry out the work within my area of expertise and coordinate specialists when the project calls for it. Integration options also depend on your tools. Any required software costs and specialist services are identified before work begins.
Can services be combined?
Yes. A single project can combine several areas of expertise when the need calls for it. For example, a process may need to be clarified before implementing a tool or automating it.
We start with the problem to solve, then combine the expertise needed to address it.
Website creation or redesign remains a separate project with its own package.
Do you work with businesses outside the Eastern Townships or Granby?
Yes. I work remotely by default and can support businesses elsewhere in Canada. An occasional on-site visit can be considered if the distance and the need make sense. We agree on how we’ll work together before getting started.
What’s the difference between a defined project and the ongoing partnership?
A defined project addresses a specific need, with a clear beginning, end and agreed-upon deliverables. The ongoing partnership is designed for several priorities that need to move forward over time. We choose the priorities together, and I move them forward progressively through planned work blocks. You have a partner who knows your context, without starting from scratch with every new priority.
Can you take over a project that’s already underway or work with our existing providers?
Yes. We review what’s been done, what’s holding things up, and the next steps. I can coordinate the providers you already work with and bring in specialist expertise when needed. Responsibilities are defined in the scope of work.
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